Please be advised our office hours are Monday to Friday 8.30am-5pm. If it’s OUT of office hours and you have an URGENT repair that needs attending to, please refer to the below scenarios for our troubleshooting options.
GAS LEAK
Step 1: Shut off the gas mains in the meter box. If the smell of gas is inside, open all the doors and windows.
Step 2: Ensure that no gas appliances have been left on by mistake without ignition.
Step 3: If after hours, contact ATCO on 13 13 52 for further instructions.
If they recommend a gas plumber, please refer to your handover information to establish who was the original plumber of the property, please call one of our recommended plumbers to assist:
Casotti Plumbers
0418 911 592
Doc Hayward Plumbing & Gas
0418 902 715
Steineck Plumbing
0402 553 330
Mr Blockage Plumbing & Gas
9375 6347 or text 0415 478 648
MAJOR WATER LEAK
Step 1: Turn off water at the mains (if unsure of the location, contact the Water Corporation on 13 13 75).
Step 2: If after hours, contact the Water Corporation for advice. If a plumber is required, please refer to your handover information to establish who was the original plumber of the property, otherwise please call one of our recommended plumbers to assist:
Casotti Plumbers
0418 911 592
Doc Hayward Plumbing & Gas
0418 902 715
Steineck Plumbing
0402 553 330
Mr Blockage Plumbing & Gas
9375 6347 or text 0415 478 648
***Step 3: Make sure you soak up all excess water.
LEAKING HOT WATER SYSTEM
Step 1: Turn off hot water system tap or switch and or/mains water.
Step 2: If it cannot wait until the next business day, please refer to your handover information to establish who was the original plumber of the property or please call one of our recommended plumbers to assist:
Casotti Plumbers
0418 911 592
Doc Hayward Plumbing & Gas
0418 902 715
Steineck Plumbing
0402 553 330
Mr Blockage Plumbing & Gas
9375 6347 or text 0415 478 648
NO WATER OR DISCOLOURED WATER
Step 1: Click here to check the Water Corporation website for any outages or works that may be in progress that may affect you.
Step 2: If no outages or issues are listed on the website, call the Water Corporation on 13 13 75.
NO POWER
Step 1: Check RCD’s have not tripped (if so, re-engage switches if safe to do so)
Step 2: Unplug all appliances and check them one at a time to see if there is a fault with any of the appliances.
Step 3: Click here to check the Western Power website for any outages, (if yes there should be an estimated return time provided by Western Power) If no outages or issues are listed on the website, call Western Power on 13 13 51.
Step 4: If after hours, please call one of our recommended electricians to assist:
Bara Electrical (Andrew)
0408 539 666
Inlec Tech Electrical (Mat)
0403 682 248
Integrity Electrical & Communications (Jono)
0422 909 933
FALLEN POWER LINE
Step 1: Contact Western Power immediately on 13 13 51 and do not approach the area within 8 meters.
LOCKED OUT
Step 1: If you are locked out of the property, you will need to phone a licensed and insured locksmith. Please note that you will be responsible for the cost of this attendance.
Joe’s Mobile Locksmith
0419 985 841
GLASS DAMAGE
Step 1: Please first ensure everyone’s safety by containing the area and asses if it’s a safe environment. If so, remove broken glass, then secure the opening with a temporary covering like tape or plastic.
Step 2: Next, assess the damage to determine if it’s a small crack that might be repairable or a large break needing professional replacement.
Step 3: Finally, call a professional glass repair service such as:
Prompt Glass Repairs (Brad)
0411 872 938 or 9330 5555.
**If it’s a break in make sure you prioritise your safety: If you’re home, leave the house and go to a safe place, like a neighbour’s house or your car, and do not re-enter until the police say it’s safe.
Call 000: From a safe distance, call the police (000 in Australia) to report the break-in.
EMERGENCY CONTACT NUMBERS
Life Threatening Emergency (Police, Fire, Ambulance):
000
SES (State Emergency Services) to attend to damage caused by natural disasters/securing a property following storm/fire/flood etc.:
132 500
ATCO (Gas Faults or Emergencies):
13 13 52
Western Power (Electrical Faults)
13 13 51
*If the contractor doesn’t answer your call, please text them or leave a message stating your name, contact number and your property address.
The following are NOT classified as emergency repairs and MUST wait until the first available working day to be reported:
- BLOCKED TOILETS – WHEN THERE IS A SECOND UNBLOCKED TOILET ON THE PREMISES. If you only have one toilet in the house, please call our recommended plumber, Doc Hayward on 0418 902 715. You may be liable for the invoice, if the fault is found to be tenant fault.
- STOVE / OVEN NOT WORKING
- ALL GENERAL REPAIRS AND MAINTENANCE
- BLOCKED PIPES, SHOWER, KITCHEN SINK (unless overflowing)
- HOT WATER SYSTEM RUNNING HOT AND COLD
- TROUBLE WITH RETICULATION (excluding burst reticulation pipes)
- LEAKING TAPS
- PEST CONTROL – such as ants, mice, rats, cockroaches, flies, silverfish, earwigs etc are the responsibility of you as tenants and the owner is not obliged to pay for treatment. Our recommended pest control company is DB2 Pest Control, call David Bergen on 0424 188 547.
- OTHER – In relation to problems with ants, mice, rats and cockroaches, it is recommended that you purchase treatments such as bombs and/or baits from the supermarket. The owner will pay for the removal of wasps or beehives, however, this is not classified as an emergency and you are required to contact your Property Manager on the next working day to advise.