Emergency Repairs vs General Maintenance – What’s the difference?

It is 5 o’clock in the morning. You turn on the shower and realise that there’s no hot water. Grumbling, you strap on the blue and white stripy bathrobe your mother in law gave you for your birthday last year and that has been hanging on the back of the bathroom door gathering dust. With hair standing in peaks and your two feet half lodged in your old sneakers, you check on the hot water system. Yep, it’s not working. There’s no restarting this thing without professional help. Now what?

If you are a tenant, you need to take notice of the appropriate procedures. Our video below will help you understand what is involved when you need repairs done around the home you rent, and what is considered to be an emergency, urgent or simply general maintenance. Don’t forget to check out the resources page on our website too, as it contains some handy booklets for tenants with more detailed information on this subject.

Oh and in case you were wondering, a broken hot water system is considered an urgent matter. Enjoy the video!


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